At pt999, we take your privacy seriously. This Privacy Policy explains what personal data we collect from Pakistani users and other visitors, how we use it, who we share it with, how we keep it secure, and what rights you have over your own information. Please read this document carefully before using the Platform.
This Privacy Policy ("Policy") describes how pt999 ("pt999", "we", "us", "our"), the operator of the online gaming platform located at https://pt999.cam ("Platform"), collects, processes, stores and protects personal data relating to users ("you", "User", "Player") who access or use the Platform and its associated services.
pt999 is an English-language online gaming platform designed for Pakistani users. We are committed to handling your personal data responsibly, transparently and in accordance with applicable data protection laws and the Operator's data governance standards.
By accessing the Platform or creating an Account, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.
The following terms have the meanings ascribed to them below throughout this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living natural person, directly or indirectly. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, deletion or any combination thereof. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data — in this context, the pt999 Operator. |
| "Data Processor" | A third party that processes Personal Data on behalf of the Data Controller under a data processing agreement. |
| "Sensitive Data" | Personal Data revealing racial or ethnic origin, political opinions, religious beliefs, health data, biometric data, or financial account details. |
| "KYC" | Know Your Customer — the identity and age verification process conducted prior to enabling deposits, withdrawals or full Account access. |
| "Cookie" | A small text file placed on your device by the Platform to store session information and usage data. |
The Data Controller for Personal Data processed in connection with the pt999 Platform is the Operator of the Platform, operating under its applicable gaming license. Full details of the Operator's legal entity, registered address and licensing information are available in the Platform's Terms & Conditions.
For all data protection queries, requests or complaints, you may contact us directly using the contact information provided in Section 17 of this Policy.
pt999 collects the following categories of Personal Data in connection with your use of the Platform:
We collect Personal Data through the following means:
We process your Personal Data only where a valid legal basis exists. The primary legal bases we rely upon are as follows:
| Legal Basis | Examples of Processing Activities |
|---|---|
| Contractual Necessity | Processing required to create and manage your Account, execute transactions, process deposits/withdrawals and provide the betting and casino services you have registered to use. |
| Legal Obligation | KYC/AML identity verification, age verification, fraud prevention, regulatory reporting and record-keeping obligations under the Operator's license jurisdiction. |
| Legitimate Interests | Platform security, fraud detection, responsible gambling monitoring, analytics to improve the Platform, and resolving complaints or disputes. |
| Consent | Marketing communications (email, SMS, in-Platform notifications) where you have opted in. You may withdraw consent at any time via Account settings or by contacting support. |
pt999 processes your Personal Data for the following purposes:
To create, maintain and manage your Account; to process deposits and withdrawals in PKR; to deliver the sports betting, live casino and gaming services you have requested; and to provide customer support via Live Chat and email.
To verify your identity, age and eligibility to use the Platform (KYC); to screen against applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations; and to comply with the Operator's license conditions and applicable law. For Pakistani users, CNIC or passport data is used exclusively for this purpose and is not shared beyond what is strictly necessary for compliance.
To monitor your gaming and betting patterns for indicators of problem gambling; to enforce deposit, loss and session limits you have set; to honour self-exclusion requests; and to contact you if we identify concerning patterns in your Account activity that suggest a potential gambling harm risk.
To detect, investigate and prevent fraudulent Account activity, bonus abuse, identity theft, money laundering and unauthorised access to the Platform. IP address data and device fingerprints are used to identify suspicious patterns and enforce our one-account-per-person policy.
To analyse how the Platform is used in order to improve performance, user experience and content relevance for Pakistani users. Analytics data is processed in aggregate or pseudonymised form wherever possible.
Where you have provided explicit consent, to send you promotional offers, bonus notifications and platform updates by email or in-Platform messaging. You may opt out of marketing communications at any time via your Account settings or by contacting our support team.
pt999 does not sell your Personal Data to third parties. We may share your data with the following categories of recipients, subject to appropriate contractual safeguards:
We engage authorised third-party service providers who process data on our behalf, including: identity verification providers; payment processing providers; fraud and AML screening services; cloud hosting and infrastructure providers; and customer support platform providers. All third-party processors are bound by contractual data processing agreements that restrict their use of your data to the specific purpose for which they were engaged.
We may disclose Personal Data to relevant regulatory bodies, law enforcement agencies, courts or government authorities where required to do so by applicable law, a valid court order, or in connection with the Operator's license obligations. Such disclosures are limited to what is strictly required and are made only where legally compelled.
In the event of a merger, acquisition, restructuring or sale of the Operator's business, your Personal Data may be transferred to the acquiring entity, subject to the same data protection standards set out in this Policy. You will be notified of any such transfer prior to your data being subject to a materially different privacy policy.
pt999 does not share your Personal Data with payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah beyond the minimum transaction data required to execute a deposit or withdrawal you have initiated. These institutions are referenced contextually on the Platform only. Their involvement is limited to the payment processing function and does not extend to any broader data sharing or marketing relationship with pt999.
The pt999 Platform is operated internationally. As a result, your Personal Data may be processed in countries outside of Pakistan, including countries where the Operator's servers, data processors or compliance service providers are located.
Where Personal Data is transferred outside of the jurisdiction in which it was collected, we take steps to ensure that appropriate safeguards are in place, which may include: standard contractual clauses approved by the applicable data protection authority; binding corporate rules; or reliance on recognised adequacy decisions. You may request further information about the safeguards applicable to a specific data transfer by contacting us using the details in Section 17.
The pt999 Platform uses cookies and similar tracking technologies to operate core Platform functionality, analyse usage patterns and support security controls.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Required for the Platform to function. Includes session authentication, security tokens and load balancing. Cannot be disabled without breaking core functionality. |
| Functional | Remember your preferences such as language, display settings and responsible gambling limit configurations. |
| Analytics | Collect anonymised or pseudonymised usage data to help us understand how pages are used and improve Platform performance. |
| Marketing | Used to deliver relevant promotional content within the Platform where you have opted in to marketing. Not used to track you across unrelated third-party websites. |
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete or limit cookies. Note that disabling functional or strictly necessary cookies may impair your ability to use the Platform. Instructions for managing cookies in common browsers are available in your browser's help documentation.
pt999 retains your Personal Data only for as long as is necessary for the purposes described in this Policy, or as required by applicable law or the Operator's license conditions. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of account plus a minimum of 5 years following account closure, or as required by the Operator's license jurisdiction for AML compliance purposes. |
| KYC Documents | As required by the Operator's license jurisdiction — typically a minimum of 5 years from the date of verification or account closure, whichever is later. |
| Transaction Records | Minimum 5 years following the transaction date, or as required by applicable AML and financial record-keeping regulations. |
| Responsible Gambling Records | Duration of self-exclusion plus a minimum retention period consistent with player protection obligations under the Operator's license. |
| Support Communications | 3 years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal proceeding. |
| Analytics & Usage Data | Up to 24 months from collection, after which data is aggregated or deleted. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with the Operator's data destruction procedures.
pt999 implements technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration and destruction. These measures include, but are not limited to:
You are responsible for maintaining the security of your Account credentials. You must not share your password with any third party. If you believe your Account has been compromised, you must notify us immediately via Live Chat or at [email protected].
KYC document uploads must be made exclusively through the Platform's secure HTTPS verification portal. Never send identity documents via email, social media or unsecured messaging applications. Never alter, obscure or falsify any document submitted for verification.
In the event of a personal data breach that poses a risk to your rights or freedoms, pt999 will notify affected Users and relevant regulatory authorities in accordance with the applicable notification obligations under the Operator's license jurisdiction without undue delay.
Depending on the data protection laws applicable in the Operator's jurisdiction, you may have the following rights in relation to your Personal Data. We will endeavour to honour equivalent rights for all Users, including Pakistani users, to the extent practicable:
Request a copy of the Personal Data we hold about you and confirmation of how it is being processed.
Request correction of inaccurate or incomplete Personal Data held about you.
Request deletion of your Personal Data where there is no longer a legitimate basis for its retention. Note: legal and regulatory obligations may prevent full erasure in some cases.
Request that we suspend processing of your Personal Data in certain circumstances, for example while a rectification request is being investigated.
Request a structured, machine-readable copy of Personal Data you have provided to us, where technically feasible.
Object to processing carried out on the basis of legitimate interests, particularly for direct marketing purposes. You may opt out of marketing at any time.
To exercise any of these rights, contact us using the details in Section 17. We will respond to valid requests within a reasonable timeframe — typically within 30 calendar days, subject to identity verification.
The pt999 Platform is strictly for persons aged 18 years or older, or the higher minimum age required by the Operator's license jurisdiction or applicable law — whichever is greater. We do not knowingly collect or process Personal Data from minors.
Age verification is a mandatory step in the KYC process. If we discover or have reasonable grounds to believe that a minor has accessed the Platform or provided Personal Data, we will immediately suspend the relevant Account, delete or restrict processing of the data to the minimum necessary for legal compliance, and take such further action as is required by applicable law.
If you believe a minor has registered an Account on the Platform, please notify us immediately via Live Chat or at [email protected] so that we can investigate and take prompt action.
The Platform may integrate or reference third-party services. This Policy applies exclusively to the pt999 Platform and does not govern the data practices of any third party. Specifically:
pt999 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or a new purpose for using your data — we will notify you by posting a prominent notice on the Platform and, where practicable, by sending a notification to the email address registered to your Account.
The "Last updated" date at the top of this page indicates when the Policy was most recently revised. Continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the changes. If you do not agree to a revised Policy, you should close your Account and cease using the Platform.
We recommend reviewing this Policy periodically to stay informed about how pt999 protects your data.
For any queries, requests or complaints relating to this Privacy Policy or the processing of your Personal Data, please contact the pt999 Data Protection team through the following channels:
We will acknowledge data subject requests within five business days and aim to provide a substantive response within 30 calendar days, subject to verifying your identity. If your request is complex or involves a large volume of data, we may extend this period by a further 30 days, with prior notification.
If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the applicable data protection supervisory authority in the Operator's license jurisdiction.
A quick-reference summary of the core data protection principles that govern how pt999 handles your personal information.
We collect only the Personal Data that is genuinely necessary for the specific purpose at hand. We do not collect data speculatively or for purposes unrelated to your Account and the Services you have requested.
KYC documents and sensitive Account data are stored in access-controlled, encrypted environments. HTTPS encryption protects all data in transit between your device and the Platform at all times.
We are upfront about what data we collect, why we collect it and who we share it with. This Policy is written in plain, professional English so Pakistani users can understand it without a legal background.
Access, rectification, erasure and objection rights are honoured for all Users. Submit a request via Live Chat or email and we will acknowledge within five business days.
pt999 does not sell your Personal Data to any third party, ever. Data shared with service providers is limited to what is contractually necessary and governed by strict processing agreements.
We keep your data only as long as is necessary — no longer. Retention periods are tied to legal, regulatory and operational requirements, with secure deletion at the end of the applicable period.
Our support team is available 24/7 to handle data access requests, erasure requests and general privacy queries. You can also review our Terms & Conditions or visit our FAQ for answers to the most common questions about the Platform. Always play responsibly. 18+ only.